![]() ![]() So if you need to make a return of a particular SKU/Item, it has to be for the entire quantity you purchased, not a portion. Note: we do not participate in any guaranteed sales programs where you buy more of an SKU/Item than you may need and return the portion that didn't sell.We cannot refund freight on expedited shipping, nor can we refund or pay for returning freight for international or overseas locations, including Alaska, Hawaii or US Territories or bases.For custom-printed plush, we can provide a proof photo if requested in the order notes. ![]() We cannot accept returns on the following items: 1) custom-printed accessories, 2) custom-crafted plush, 3) seasonal goods if purchased within 14 days of its respective holiday (e.g., purchasing Valentine's Day merchandise on February 1st).We're proud to provide a zero-risk experience for our customers.Once the merchandise is returned, we'll refund you the cost of goods plus the shipping you paid to give you 100% of your money back.We have one of the lowest return rates in the industry because we know how frustrating it is to make a return, which is why we provide accurate measurements, highly detailed photos and videos, and easy access to customer service in case you have questions.If you are unsatisfied with our product for any reason, you have seven days within receipt of your order to call us or complete a return form and then we will provide you with return shipping labels.We pride ourselves providing plush toys that you'll want to keep and be proud to sell. Customers in Oregon would get theirs on Friday For example, if you place an order on Monday, most Texas customers will receive their order on Tuesday. Refer to the map below to see the estimated time in transit. We use UPS Ground for most deliveries.However, if you need your plush toys quicker than what UPS Ground promises, then place your order over the phone at 1.800.886.8602 and we'll make it happen. We discourage expedited deliveries (e.g., Next Day Air) as it is not cost effective.Sorry, we no longer ship to addresses outside the United States due to prohibitive freight costs.For orders to Hawaii, Alaska, US Territories, or military addresses, please place your order and we will contact you with actual shipping rates, however shipping for orders to AK, HI, APO/AE or US Territories tends to run between 65% and 80% of the merchandise total.You may also pick up your order at our showroom and warehouse in Dallas, Texas, conveniently located near the Design District.‣ Orders above $250 are charged 15% of the order (e.g., $45 for a $300 order, $75 for a $500 order). ‣ Orders between $150 and $250 are charged a flat rate of $35. Shipping rates below are good for orders shipped within the contiguous United States.Orders made at this time sometimes take up to 10 days to ship. Our busiest season begins in December and ends the second week in February.Most orders ship same or next business day with the exception of custom-printed plush, which takes about a week.As an experienced designer and distributor of plush toys, we keep our shipping costs to a minimum and make our policy easy to understand. ![]()
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